Support

Contact support

For technical queries relating to our software solutions, you are welcome to contact our customer support. You can reach our customer support team by phone or email on normal business days (not including Saturdays) from 8:30 a.m. to 6:00 p.m.

 

+49 (761) 791 878-112

Send an email

 

Our support staff speak German, English, French, Spanish and Catalan. We also offer you the possibility to solve technical problems directly on the screen via internet and telephone. To do so, please contact our customer support beforehand. Online support is then provided with the help of one of the following support tools.

Allevo and the SAP GUI

Our recommendation: In general, use a current release of the SAP GUI and the latest patch level.

  • In earlier times, the SAP GUI was still considered part of the SAP landscape, and was therefore under the responsibility of SAP Basis. It was only updated after extensive testing in all modules.
  • The following applies: SAP GUI is a Windows application and, in particular, is independent of the SAP release used. Each patch level contains numerous corrections, so a regular update will proactively protect you from errors.
  • In addition, each release has its own lifecycle with an announced expiration date and extended support. This lifecycle is exactly the same as the version of the Visual Studio on which it is based.
  • SAP therefore recommends you to keep always the SAP GUI as upto-date as possible. After looking at the many errors that are fixed with each patch level, it is easy to see how many problems can be avoided proactively - problems that are often difficult to trace back to their cause.
  • SAP currently maintains only the version 7.60 (until 12.04.2022); 7.70 is already in the starting blocks. Both are backwards compatible with older Windows and Office versions and with all SAP releases still in use.
  • Ask your IT department whether you can regularly obtain the latest releases and patch levels for the SAP GUI. Your Allevo thanks you.

FAQs

Microsoft and SAP are constantly improving and expanding their applications. They are also actively working on the integration between the two worlds, and SAP GUI in particular is a key element here.

The SAP GUI is a Windows application and is independent of the SAP release used. Each patch level contains numerous corrections, so a regular update will proactively protect you from errors. The Allevo therefore benefits if you use the most up-to-date versions of the SAP GUI.

 

Note: In the standard delivery of SAP GUI 7.60, the new theme "Belize" is pre-set. This requires a profound changeover of the users, mostly even a new training and adaptation of the screenshots in the documentation. We therefore recommend you to change first the theme in the SAP logon using the menu option [Options... → Visual Design → Theme Settings].

 

Compatibility SAP GUI and Office (32 Bit)

 

Microsoft Office SAP GUI Patchlevel
Office 2007 Version 7.1 13
Office 2010 Version 7.2 13
Office 2013 Version 7.3 3
Office 2016 Version 7.4 4
Office 2019 Version 7.5 8
Office 365 Version 7.5 10
Compatibility SAP GUI and Office (64 Bit)
Microsoft Office SAP GUI Patchlevel
Office 2010 Version 7.3 6
Office 2013 Version 7.3 7
Office 2016 Version 7.4 5
Office 2019 Version 7.5 8

 

All masters and other files for your planning with Allevo are provided in XLSM format. This has been the standard format for workbooks with macros since Excel 2007.

 

To protect against malicious software, many companies increase the macro security settings. In order for Allevo to work in this case, a certificate must be installed on all Allevo workstations, which identifies Kern AG as a trustworthy publisher. Together with the signed files it ensures that the macros necessary for your process with Allevo are executed.

 

We will be happy to provide you with this certificate and the corresponding signature for your files. We sign your files and send them back to you.

Your contact person

Support (DE-EN-ES-CA)

Genís Ventura Fayol

+49 (761) 791 878-168

Send an email

Genís Ventura Fayol, Support Consultant

Support (DE-EN)

Thomas Geiß

+49 (761) 791 878-210

Send an email

Thomas Geiß, Support Consultant

Support (DE-EN-FR)

Nils Gaede

+49 (761) 791 878-119

Send an email

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