Customer support

If you have any questions or problems with our controlling solutions, our customer support team will be happy to help you.

How can we help you?

Are you using core software and have specific questions or need professional support? Our support staff will be happy to help and advise you. You can reach us in person from Monday to Friday from 8 am to 6 pm.

Send support request

Please send us your questions about our software by e-mail. We will answer your support request as quickly as possible.

Call the support hotline

We look forward to your call. Our support staff speak German, English, French, Spanish and Catalan.

Open knowledge center

Here you will find further information about Allevo and help with frequently occurring error messages in SAP and Excel.

Support Consultant & Kern Experience

Nils Gaede

Thomas Geiß, Support Consultant

Support Consultant

Thomas Geiß

Genís Ventura Fayol, Head of Support

Head of Global Customer Center

Genís Ventura Fayol